FAQ

We understand that when you shop for lighting, clarity matters as much as design. Below you will find answers to some of the most common questions. If you cannot find what you are looking for, please reach out—we are always here to help.

✦ Orders & Payments

Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.

Q: Is my payment secure?
Yes. All transactions are processed through trusted, encrypted payment gateways to ensure your information remains safe at every step.

✦ Shipping & Delivery

Q: Do you offer free delivery?
Yes. Delivery is free across the United Kingdom. For international orders, a flat fee of £15 applies—though all international orders above £200 qualify for free shipping.

Q: How long will my order take to arrive?

  • UK orders: 3–5 business days

  • International orders: 7–15 business days (depending on customs and location)

Q: Can I track my order?
Absolutely. Once your order has been dispatched, you will receive a tracking link via email.

✦ Returns & Refunds

Q: What is your return policy?
We offer 30 days of free returns and exchanges. Items must be unused and in their original packaging.

Q: How do I start a return?
Simply email us at info@quickstandltd.shop with your order number, and we will guide you through the process.

Q: When will I receive my refund?
Refunds are typically processed within 5–10 business days once your returned item has been received and inspected.

✦ Products

Q: Do your lamps come with a warranty?
Yes. All our lamps are covered by a 12-month warranty against manufacturing defects.

Q: Are the product photos accurate?
We strive for accuracy in all our product images. Slight variations may occur due to natural materials and craftsmanship, but each lamp is designed to meet our highest quality standards.

✦ Customer Support

Q: How can I contact you?
You can reach us via email at info@quickstandltd.shop or by phone at ++44 1453 729136 during business hours (Monday–Friday, 9:00 AM – 6:00 PM, UK time).

Q: Do you have live chat?
Yes. Our website offers live chat support during business hours for instant assistance.

✨ If your question isn’t answered here, please don’t hesitate to contact us. At QUICKSTAND LTD, we believe that excellent service is as essential as beautiful lighting.